Dr. Lior Zalmanson | The Shock Absorbers of Algorithmic Management: Human Mediation in an Employee-Based On-Demand Service (Work with Dr. Yaara Welcman)

AlgoWork Roundtable

29.10.2025 15:00-16:00

Dr. Lior Zalmanson is a senior lecturer (assistant professor) at the Technology and Information Management Program, Coller School of Management, Tel Aviv University. His research interests include social media, user engagement, internet business models, human-AI interaction, and algorithmic management.

This talk examines how human mediation is critical to sustaining algorithmic management in employee-based, on-demand work. Through a case study of a public transportation service, we show that algorithmic systems designed for optimization and control often generate tensions with human-centered work realities. We identify four domains of conflict: work allocation and pacing, information and communication, work organization, and performance assessment. Managers and operators actively mediate these tensions by buffering drivers from algorithmic pressure, interpreting opaque directives, fostering professional communities, and contextualizing evaluations. Our findings shift the focus from gig work to employee settings, revealing that human mediation is not a peripheral fix but a necessary infrastructure for effective governance of algorithms. This has important implications for IS research and practice, emphasizing the need to invest in algorithms and the organizational capacities that sustain them.

Event information

Date: 29.10.2025

Time: 15:00 – 16:00 (GMT+1)

The event will take place via Zoom.

AlgoWork Roundtable