The path to AI expertise


The rapid development of artificial intelligence (AI) has fundamentally changed various aspects of human life and led to an exponential increase in the number of AI users. Easy access offers immense advantages, but also brings with it considerable challenges. Users need to be “AI literate” in order to master various areas of AI, which is what makes the targeted, efficient and ethical use of AI technologies possible in the first place.

A study by the Department of Information Systems and Electronic Services provides an overview of the fragmented research landscape on this topic. It was recently published in the journal “Computers in Human Behaviour: Artificial Humans”. The authors Marc Pinski and Professor Alexander Benlian organise previous studies into an overarching conceptual framework that is structured along the learning methods that lead to AI competence, the components that make them up and the effects that result from them. In this way, the authors develop a research agenda and highlight the most promising research opportunities that can help prepare AI users for an AI-enabled future of work and society. sip