Information Systems and E-Services

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Research & Publication Highlights

  • Benlian, A. (2020): A Daily Field Investigation of Technology-Driven Stress Spillovers from Work to Home, in: MIS Quarterly, forthcoming.
  • Roethke, K., Klumpe, J., Adam, M., Benlian, A. (2020): Social influence tactics in e-commerce onboarding: The role of social proof and reciprocity in affecting user registrations, in: Decision Support Systems, forthcoming.
  • Benlian, A., Klumpe, J., Hinz, O. (2020): Mitigating the Intrusive Effects of Smart Home Assistants by using Anthropomorphic Design Features: A Multi-Method Investigation, in: Information Systems Journal, forthcoming.
  • Adam, M., Wessel, M., Benlian, A. (2020): AI-based chatbots in customer service and their effects on user compliance, in: Electronic Markets, forthcoming.
  • Schneider, D., Klumpe, J., Adam, M., Benlian, A. (2020): Nudging Users into Electronic Identification Adoption: The Case of E-Government Services., in: Electronic Markets, forthcoming.
  • Klumpe, J., Koch, O., Benlian, A. (2020): How Pull vs. Push Information Delivery and Social Proof Affect Information Disclosure in Location Based Services., in: Electronic Markets, forthcoming.
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