FG Information Systems & E-Services - Team

Prof. Dr. Alexander Benlian

Adresse Hochschulstraße 1, 64289 Darmstadt
Raum S1 02 239
Telefon +49 6151 16-24310
Fax +49 6151 16-24319
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Professor Alexander Benlian is the Director of the Endowed Chair for Information Systems & E-Services at Darmstadt University of Technology (TU Darmstadt) since 2012. His former academic position was University of Munich (Ludwig-Maximilians-Universität München), where he received his PhD and worked as Assistant Professor (Habilitand). In 2015, he received but turned down an appointment to an Endowed Chair in Information Systems (W3) from the University of Cologne. Between his PhD and assistant professorship, he worked two years as business consultant at McKinsey & Company for clients in the financial, telecommunications and software industry.

He is fascinated by paradigm-shifting phenomena emerging in and triggered through digital channels. In his research, he studies how firms can benefit from software platforms, cloud services and social buzz. Furthermore, he is interested in how users interact with novel IT-related concepts in the Internet such as web personalization, online communities, or viral loop triggers. Beyond this and more generally, he is interested in the fields of entrepreneurship, service research, behavioral economics and psychology, and prefers to work empirically.

Prof. Benlian has cooperated with scholars and companies around the globe in several research and consulting projects. He is also a committed entrepreneurship trainer who regularly gives workshops in developing countries on behalf of Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) to support economic development and employment creation programs.

His research has been published in leading academic and practitioner-oriented journals like Journal of Management Information Systems, Journal of Service Research, Journal of the Association for Information Systems, MIS Quarterly Executive, and several others. According to national and international research rankings, he is regularly among the top 1% of Information Systems scholars worldwide (see ranking results below).


Curriculum Vitae

2015 Appointment to an Endowed Chair in Information Systems (W3) from the University of Cologne, declined
since 10/2015 Speaker of the Research Profile Area “Digital Transformation” at Darmstadt University of Technology
since 05/2012 Director of the Endowed Chair for Information Systems & E-Services at Darmstadt University of Technology (TU Darmstadt)
2008-2012 Assistant Professor at University of Munich (Ludwig-Maximilians-Universität München)
2006-2008 Consultant at the Business Technology Office (BTO), McKinsey & Company
2002-2006 PhD in Information Systems at Munich School of Management, University of Munich
2002-2004 Honors Degree in Technology Management, Center for Digital Technology & Management (CDTM)
1997-2002 Diploma in Business Administration and Master of Arts in Communication Science from FernUniversität Hagen and University of Munich


Autor bzw. Koautor von über 100 Artikeln in nationalen und internationalen Journals (darunter Journal of Management Information Systems, Journal of Service Research, Journal of the Association for Information Systems, MIS Quarterly Executive, Information Systems Journal, European Journal of Information Systems, European Journal of Operational Research, Journal of Information Technology, Journal of Strategic Information Systems, International Journal of Electronic Commerce, Journal of Interactive Marketing, Decision Support Systems, Electronic Markets, Information & Management, Journal of Business Economics (Zeitschrift für Betriebswirtschaft), Business & Information Systems Engineering (WIRTSCHAFTSINFORMATIK), Harvard Business Manager, Wirtschaftsinformatik & Management, HMD) und diversen Konferenz-Proceedings (ICIS, ECIS, WI, AMCIS, PACIS, HICSS)
Google Scholar: Link zu Alexander Benlians Profil auf Google Scholar
ResearchGate: Link zu Alexander Benlians Profil auf ResearchGate
  • Department of Information Technologies, HEC Montréal (2013)
  • Statistics and Computer Information Systems Department, Zicklin School of Business, Baruch College, The City University of New York (2010)
  • Department of Economics, Finance and Business Administration, Ecole de Management Lyon Business School (2009/2011/2012)
  • School of Information Management and Systems, University of California, Berkeley, USA (2005)
  • Kogod’s Center for Information Technology and the Global Economy (CITGE), American University, Washington, D.C. (2000) im Rahmen des „Fall 2000 Washington Semester Certificate Program“


Associate Editor des European Journal of Information Systems (EJIS) seit 2011
Mitglied im renommierten Editorial Review Board des Journal of Service Research (JSR) seit 2013
Associate Editor des International Journals of Electronic Commerce (IJEC) seit 2013
Regelmäßige Gutachter-Tätigkeiten für zahlreiche internationale und nationale IS-/WI-Konferenzen (z.B. ICIS, ECIS, AMCIS, PACIS, WI, MKWI) und -Zeitschriften (z.B. MIS Quarterly, Journal of Service Research, Journal of the Association for Information Systems, Information & Management, Decision Support Systems, European Journal of Information Systems, International Journal of Electronic Commerce, Communications of the AIS, Electronic Markets, Wirtschaftsinformatik/Business & Information Systems Engineering, sbr)
Gutachter für die Deutsche Forschungsgemeinschaft (DFG) und 'The Social Sciences and Humanities Research Council of Canada' (SSHRC)

Auszeichnungen in Forschung und Lehre

Prof. Benlian ist laut Handelsblatt-Betriebswirte-Ranking 2014 der forschungsstärkste Wirtschaftsinformatik-Professor in Deutschland, Österreich und Schweiz (Platz 1).
Prof. Alexander Benlian belegt im Ranking (Beste Forschungsleistung) aller 2.346 BWL-Professoren Platz 8 und gehört damit zu den Top 1% in Deutschland, Österreich und Schweiz. Im Ranking der forschungsstärksten Wissenschaftler unter 40 Jahren kam Prof. Benlian insgesamt auf Platz 5 (Link zum Ranking: Handelsblatt-BWL-Ranking 2014, Bericht in der hoch3 2/2015).
Im internationalen Wirtschaftsinformatik-Forschungsranking basierend auf dem AIS (Association for Information Systems) Senior Scholars' Basket of Journals von 2011-2013 rangiert Prof. Benlian als einziger europäischer Forscher mit Platz 6 unter den Top 10 der weltweit forschungsstärksten Wissenschaftler (Link zum Ranking: AIS-Ranking).
2016 Auszeichnung mit dem '2015 Electronic Markets Paper of the Year' Award für den Artikel: Converting freemium customers from free to premium – The role of the perceived premium fit in the case of music as a service, 24(4), pp. 259-268 (zusammen mit Thomas Wagner und Thomas Hess)
2015 Auszeichnung mit einem Stipendium der Dr. Werner Jackstädt-Stiftung zum Thema „Einflussfaktoren des dynamischen Investorenverhaltens auf Crowdfunding-Plattformen“. Kriterien für die Vergabe des Stipendiums sind die wissenschaftliche Exzellenz des Wissenschaftlers sowie die Qualität seiner Forschungsarbeit.
2015 Auszeichnung mit dem Best Research Paper Award der ECIS 2015 in Münster, Deutschland mit dem Beitrag „The Effects of Personalization on Purchase Intentions for Online News: An Experimental Study of Different Personalization Increments“ (Ausgewählt aus insgesamt 913 Einreichungen und 282 angenommenen Artikeln)
2014 Auszeichnung mit dem Best Conference Paper Runner-Up der ICIS 2014 in Auckland, New Zealand mit dem Beitrag „Understanding the dynamic interplay of social buzz and contribution behavior within and between online platforms – Evidence from crowdfunding
2012 Auszeichnung mit dem E-Teaching-Award der TU Darmstadt durch die Carlo und Karin Giersch-Stiftung.


Software Plattformen und Digitale Dienstleistungen im Internet
  • Software-as-a-Service and Cloud Services
  • Software Platforms and Ecosystems
  • Crowdfunding and Social Buzz
Lean IT Management
  • IT Zertifizierung
  • IT Alignment
  • IT Adoption und Nutzung
IT-basierte Geschäftsmodelle
  • Lean Start-up and Design Thinking
  • Social Networks and Online Communities
  • Viral Loop Triggers


Die Publikationen finden sich im Bereich Forschung.